Reference

How judi365 Handles Your Personal Information

This Privacy Policy sets out exactly what data we collect from your account, how we use it, and who we share it with — nothing hidden, nothing vague.

Account data handled with carePayment activity kept privateNo third-party data sellingClear data retention rulesYour rights, explained plainly
judi365 How judi365 Handles Your Personal Information
REACH OUR TEAM

Contact Us About Your Privacy Rights

Have a question about the data we hold on your account, or want to submit a correction or deletion request? Our support team handles privacy queries directly — no automated brushoffs. Reach us through any of the channels below and we will confirm receipt of your request before we act on it.

Live Chat Start a live chat session from the account page. A support agent will confirm your identity before discussing any personal data held on your account.
Email Support Send your data request or privacy concern to our support address. We aim to respond within the timeframe required by applicable data rules in Malaysia.
Account Settings Some preferences — like marketing communication opt-outs — can be updated directly inside your account settings without contacting support at all.
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We apply several layers of protection to the data tied to your account — from how we store payment references to how long we keep session logs. Each area below reflects our actual operating practice, not a general policy template.

Cookies and Session Tracking

We use session cookies to keep you logged in and functional cookies to remember your preferred payment method — Touch 'n Go eWallet, Boost or GrabPay. You can manage cookie preferences through your browser settings at any time.

Account Security Measures

Your account is protected with password hashing and OTP verification on login. We never ask for your full e-wallet PIN or online banking password — any such request is not from us.

Data Retention Schedule

Active account data is retained while your account is open. After closure, we keep necessary records for the period required by applicable Malaysian law, then delete or anonymise the remainder.

Third-Party Data Sharing

We share data only with payment processors — such as the networks behind DuitNow and FPX — and with service providers who operate under confidentiality agreements. We do not sell your data to advertisers.

Common Questions About Your Privacy on judi365

These are the questions we actually receive from account holders in Malaysia about how their data is handled. Each answer reflects our current practice — if your situation is more specific, live chat or email gets you a direct response.

We collect your registration details, contact information, and payment references — for example, transaction IDs from Touch 'n Go eWallet or Boost deposits. Device and session data are also logged for security purposes.

No. We only store the transaction reference and amount for reconciliation. Your e-wallet PIN, password and full account number are never held on our systems — payments are processed through the e-wallet's own secure gateway.

Yes. Submit a deletion request via live chat or email and we will process it subject to any legal retention requirements. Some data — like transaction records under applicable Malaysian law — must be kept for a defined period before deletion.

Send a data access request through our support email or live chat. We will verify your identity first, then provide a summary of the personal data held on your account within the timeframe applicable law requires.

Only with payment processors — such as the networks handling DuitNow and FPX transfers — and contracted service providers under confidentiality terms. We do not sell your data or share it with advertisers.

We use functional cookies to maintain your session and remember payment preferences like GrabPay or Boost. You can adjust or block cookies through your browser settings; some account features may not work correctly if all cookies are disabled.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.